Terms and Conditions

Check-in

Check-in closes 30 minutes before the estimated time of departure. We recommend that guests honour our check-in policy as departure time will not be extended and a fee of one thousand Naira (N1000) will be applicable for rescheduling due to lateness or no show. Please note that rescheduling is subject to vehicle and seat availability.

Bookings and Reservation

Bookings and reservations made in advance are subject to availability of vehicles. In the event that we are unable to fulfill your reservation, affected guest(s) will either be rescheduled at

Luggage Allowance

All guests are entitled to one medium sized luggage (30”x22”x15) per ticket. For comfort and safety purposes, we are unable to accommodate any luggage with dimensions exceeding this standard. In cases where specific guest(s) luggage exceeds this requirement, affected guests will be asked to either send the excess luggage via our sister company, GIG Logistics or purchase an extra seat to accommodate it.

We recommend the use of flexible traveling boxes as plastic boxes are not acceptable on our buses. This is because these boxes are not only fragile but also difficult to manipulate which poses a challenge during luggage loading activities.

Owing to the embargo placed by the Nigeria Customs on the importation of some food commodities, guests are advised to refrain from carrying rice as our allowable limit per bus is one 50kg bag of rice. Fragile items such as electronics, laptops and other valuable items are not to be placed in the trunk of our vehicles but carried as hand luggage.

Please note that hazardous materials such as but not limited to - gas cylinders (empty or with content), generators, building materials, fuel in gallons, agrochemicals, herbicides, pesticides; etc. are not permissible on our vehicles. Please contact GIG Logistics for conveyance of such items.

Guests are also advised to monitor their luggage till their final destination.

Pick-Up Service

Our pick up service is a safe point to point bus service for light travellers. Please note that a no-show without prior reschedule would render ticket void. Guests with luggage exceeding a small box will also be required to travel from the terminal.

Refund Policy

GIGM.com has a no refund policy for all tickets duly purchased from any of her sales channels.

Managing Reservations (Rescheduling and Rerouting)

Guests with unused tickets are advised to utilize as soon as possible as ticket validity is restricted to one month from date of purchase after which the ticket becomes invalid. To utilize such tickets within the validity period, kindly send an email to contact@gigm.com. with new itinerary before proposed travel date

Note that all reschedules/ re-routing requests are subject to vehicle and seat availability on desired route.

In the event that the fare of the new trip is higher than the old trip, the guest will also be required to pay the differential for reschedule or re-routing request.

Debits without value on online transactions

Guests are advised to contact their banks should they require a refund due to double debits and debits on card transactions or USSD payments without value using our online booking platform. Refund request originating from bank transfers can be processed by sending an email to contact@gigm.com. Once it is confirmed that funds were acquired and the account number to be credited has been provided by guest, a refund will be made within seven (7) to ten (10) working days.

Price Changes

Prices are subject to change without prior notice to guests due to unforeseen economic circumstances.

Child Fare Rate

We care about the safety of children and have provided discounts on tickets purchased on our online and over the counter platforms at 50% and 30% respectively. However, please note the following:

  • The Child fare rate only applies to children between the ages of 2-10.
  • Children within this range cannot travel unaccompanied by an adult.
  • Child fare rates can only be assessable upon the presentation of a valid means of identification for the child (ren) on the planned day of travel failure of which will result in discount cancellation.
  • An adult is only allowed a maximum of three child fare rates per booking.

Carriage of unaccompanied children

GIGM.com can only provide transportation for unaccompanied children between the ages of 10 to 15 on the condition that the parent or guardian of the minor completes and submits our unaccompanied minor form which can be obtained from any of our terminals nation-wide before the commencement of trip.

Animals and pets onboard

GIGM.com conveys humans and not animals or pets.

Carriage of unaccompanied children

GIGM.com can only provide transportation for unaccompanied children between the ages of 10 to 15 on the condition that the parent or guardian of the minor completes and submits our unaccompanied minor form which can be obtained from any of our terminals nation-wide before the commencement of the trip.

Smoking Policy

Smoking is prohibited while on board

Sale of Tickets

GIGM bus tickets are not transferable and cannot be resold to anyone else.

Departure time

While we will do all within our control to ensure we comply with communicated departure times, in cases where unforeseen circumstances occur, please note that we are at liberty to alter the departure time without prior notice or compensation. This may have an effect on seat selection and bus type.

Ticket Validity

Purchased but un-used tickets not used to travel have a validity of one (1) month from date of purchase, as long as the amount paid for the cancelled journey is not less than the cost of the proposed journey, in the event that it is, you will be required to pay the difference.

Lost/Forgotten Items

Guests are advised to monitor their luggage while at our terminals or in our vehicles.Should any item be stolen, lost or forgotten, we will not be held liable. Found but unclaimed properties will be kept for a maximum of 30 days before it is disposed of (except perishable items which will be discarded the same day if unclaimed to prevent contamination)

In transit Breakdown

As a company, we recognise the importance of preventive maintenance and we practice it religiously to reduce and possibly eliminate in transit breakdowns. However in the event that it does happen, guests are requested to contact our call centre using 08139851110. For swift action, our patrol teams are also strategically located to provide a replacement vehicle within the shortest possible time. In situations where an alternative vehicle is provided by GIGM to complete the trip, please note that tickets cannot be reused.


For queries and enquiries on issues not addressed above, kindly reach our care team via email or mobile using contact@gigm.com or 08139851110.

Kindly note the above terms and conditions.